Effective Date: January 20, 2025

Thank you for shopping with Veda Treat! We strive to deliver high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Returns

Due to the nature of our products (natural and Ayurvedic wellness items), we only accept returns under the following conditions:

• The product was damaged during shipping.
• The product is defective or not as described.

If you receive a damaged or defective product, please contact us within 3 days of receiving your order to initiate the return process. Returns or refunds cannot be processed after this period.

2. Refunds

• Eligibility: Refunds are only issued for damaged, defective, or incorrect products.
• Refund Process: Once your return is approved, we will process your refund to the original payment method. Refunds are typically issued within 7-10 business days.
• Non-Refundable Products: Opened or used products are not eligible for refunds.

3. Exchanges

We do not offer exchanges unless the product is damaged or defective. In such cases, we will replace the item with the correct or undamaged product.

4. Shipping Charges

• For Returns: Customers are responsible for return shipping charges.
• For Damaged or Defective Products: Veda Treat will cover the return shipping costs.

5. How to Request a Return or Refund

To initiate a return or refund request, please follow these steps:

1. Contact our customer support team at info@vedatreat.com or call us at +91 7696452633 within 3 days of receiving your order.
2. Provide your order number and a detailed description of the issue (damaged, defective, or incorrect product).
3. If applicable, include photos of the damaged or defective product.
4. Our team will guide you through the return or refund process.

6. Order Cancellation

Orders can be canceled before they are dispatched. Once an order has been dispatched, cancellations are not possible.

7. Exceptions

• Products purchased during special promotions or sale events may not be eligible for returns or refunds.
• Items marked as “Final Sale” are non-returnable and non-refundable.

8. Contact Us

If you have any questions or need further assistance, please contact us:

• Email: info@vedatreat.com
• Phone: +91 7696452633

Thank you for choosing Veda Treat!